Refund policy
1- Return conditions
The customer has a legal period of fourteen (14) days from the date of receipt of the order to inform Maison S of his or her intention to return the product and the reason for the return.
The Product(s) must be returned in their original packaging, intact, with all accessories and documentation, in perfect condition for resale, indicating the order number to which the products relate. The Product must be returned in packaging designed for this purpose, which does not allow the product to be identified (postal parcel, bubble envelope, kraft paper, etc.). Any Product that is damaged, incomplete, missing or whose original packaging has been damaged will not be reimbursed or exchanged and will be returned to the Customer. Maison S recommends that the Customer return the Products with a recommendation or additional insurance guaranteeing, where applicable, compensation for the Products up to their actual market value in the event of spoliation or loss of the parcel(s).
Return shipping costs are at the customer's expense.
2- Refunds
In the event of exercise of the right of withdrawal, Maison S is obliged to reimburse the Customer for the sums paid, without penalty, with the exception of shipping costs. Reimbursement is due without delay and at the latest within fourteen (14) days of receipt of the returned products. If the return of the product(s) purchased is due to an error on the part of Maison S, the shipping and return costs will be fully reimbursed to the Customer.
3- Cancellation
Maison S reserves the right to consider and respond to any cancellation request at its own discretion. For all such requests, please contact atelier@maison-s.com. If your order has been dispatched, we will ask you to return the products to us at your expense, following the instructions given by e-mail.
4- Changing your order
If you wish to make any changes to your order, modify the delivery address or add products, please contact us by e-mail at atelier@maison-s.com.
The customer has a legal period of fourteen (14) days from the date of receipt of the order to inform Maison S of his or her intention to return the product and the reason for the return.
The Product(s) must be returned in their original packaging, intact, with all accessories and documentation, in perfect condition for resale, indicating the order number to which the products relate. The Product must be returned in packaging designed for this purpose, which does not allow the product to be identified (postal parcel, bubble envelope, kraft paper, etc.). Any Product that is damaged, incomplete, missing or whose original packaging has been damaged will not be reimbursed or exchanged and will be returned to the Customer. Maison S recommends that the Customer return the Products with a recommendation or additional insurance guaranteeing, where applicable, compensation for the Products up to their actual market value in the event of spoliation or loss of the parcel(s).
Return shipping costs are at the customer's expense.
2- Refunds
In the event of exercise of the right of withdrawal, Maison S is obliged to reimburse the Customer for the sums paid, without penalty, with the exception of shipping costs. Reimbursement is due without delay and at the latest within fourteen (14) days of receipt of the returned products. If the return of the product(s) purchased is due to an error on the part of Maison S, the shipping and return costs will be fully reimbursed to the Customer.
3- Cancellation
Maison S reserves the right to consider and respond to any cancellation request at its own discretion. For all such requests, please contact atelier@maison-s.com. If your order has been dispatched, we will ask you to return the products to us at your expense, following the instructions given by e-mail.
4- Changing your order
If you wish to make any changes to your order, modify the delivery address or add products, please contact us by e-mail at atelier@maison-s.com.