These general conditions of sale (the “General Conditions of Sale”) are concluded between:
Maison Sib SAS, owner of the “Maison S” trademark and the maison-s.com domain name, a simplified joint-stock company with a capital of 35,000 euros registered with the Paris RCS under number 827 836 107 – code NAF 4759A – SIRET no. 827 836 107 00017 – Intra-community identification number / VAT Identification FR 67 827836107, whose registered office is established in France, at 3, rue Rosa Bonheur, 75015 Paris, publisher of the site www.maison-s.com , and hereinafter referred to as "Maison S", on the one hand, and
any natural or legal person visiting, making a purchase on the Site www.maison-s.com, and hereinafter referred to as the “Customer”, on the other hand.
The following definitions apply in these General Conditions of Sale according to the meaning indicated below (whether they are used in the singular or in the plural):
“General Terms and Conditions of Sale”: refers to this document, i.e. the terms and conditions that apply in the relationship between Maison S and the Customer.
“Order”: refers to the Customer's purchase order for one or more Product(s) placed by using the Website.
“Website”: refers to the website accessible at the address www.maison-s.com published by Maison S
“Product”: refers to a product offered for sale on the Website
“Customer”: designates a natural or legal person, consumer and/or professional, who uses the Website and acquires one or more Product(s), for his personal needs, through the website by having previously adhered to the General Conditions of Sale.
"Recipient" means the natural person designated by the customer to receive the order.
These Conditions express the entirety of the obligations of the parties. In this sense, the Customer accepts beforehand and without reservation all the provisions provided for in these general conditions. In case of disagreement with the terms and conditions of the General Conditions of Sale, the Customer must not use the Website.
No general or specific condition appearing in the documents sent or delivered by the Customer may be incorporated herein, since these documents would be incompatible with these general conditions.
Maison S reserves the right to adapt or modify these General Conditions of Sale at any time and without notice, the adaptations or modifications then being applicable to all orders subsequent to these adaptations or modifications.
In the event of modification, the General Conditions of Sale applicable to the Customer's order are those which were online, and which the Customer accepted on the day of placing his Order.
These General Conditions of Sale aim to define:
The contractual relationship between Maison S and the Customer
The conditions applicable to any purchase of products made on the Site www.maison-s.com whether the Customer is of French or foreign nationality, or whether he is a professional or a consumer.
Any use of the Website and any placing of an Order for one or more Product(s) through the Website implies the outright acceptance of all of the General Terms and Conditions of Sale.
Only persons legally capable of entering into contracts concerning the Products offered for sale on the Site may place an Order on the Website. When placing the order, the Customer guarantees to have full legal capacity to adhere to the General Conditions of Sale, place an Order and conclude a sale.
These Conditions apply for the entire duration of the products and services offered by Maison S, holder of the domain name www.maison-s.com.
6- Acceptance and opposition to the general conditions of sale
6.1. Accessibility of the General Conditions of Sale
Any Internet user can read the General Conditions of Sale on the Site www.maison-s.com by clicking on the hypertext link at the bottom of each page of the Site. The general conditions of sale may be subject to modifications, the applicable conditions are those in force on the Site on the date of placing the order.
6.2. Client's legal capacity
Is Customer, under the general conditions of sale, any legal person or natural person, aged at least 18 years or having the authorization of the authorized person on the date of validation of his order. The Customer is a consumer or a professional residing in France or abroad. By paying for his order, the Customer acknowledges having full legal capacity to commit to the terms and conditions of sale.
6.3. Acceptance of the General Conditions of Sale
The Customer acknowledges having read the General Conditions of Sale and expressly declares to accept them once he has confirmed his order on the Site. Regarding orders that are not placed online on the Site (e-mail, tel...) the Customer acknowledges having read and expressly declares to accept the General Conditions of Sale as soon as he receives and does not dispute his email. order confirmation. By accepting the general terms and conditions of sale, the Customer unreservedly accepts all of the stipulations provided for in these said conditions, to the exclusion of all others. The General Conditions of Sale are those in force on the Site on the date of validation of the order by the Customer. The General Conditions of Sale are valid for the duration necessary for the supply of the goods and services subscribed, until the expiry of their guarantees.
7- Product characteristics and prices
7.1. Consulting the characteristics of products and services
Maison S presents on its Site the products and services as well as their detailed descriptions allowing the Customer to know, before taking the final order, their essential characteristics.
The descriptions of the Products mentioned on each product sheet, as well as their photos, being given for information only, if errors are introduced therein, Maison S cannot be held liable. The latter undertakes to make its best efforts to correct errors or omissions as soon as possible after having been informed of them.
The colors displayed on the Site are not contractual, the screen or printer calibrations varying from one station to another. For more details, please contact firstname.lastname@example.org
The products presented on the Maison S website come from excellent craftsmanship. As such, the Customer accepts in advance a reduced margin on the final characteristics of the products (sizes, colors etc.) when the product complies with the rules of the art of craftsmanship.
7.2. Availability of the Products and validity of the offer
The offers of Products and services as well as the prices appearing on the Site are valid for the current day. A product that has become unavailable is indicated with the mention: “Temporarily unavailable”. It is also specified that the simple fact of adding a Product to the basket does not constitute validation of the order. In other words, the Product may become unavailable between the time of addition to the basket and the validation of the order by the Customer. In the event that the unavailability of the Product or service is noted after validation of the payment, Maison S undertakes to proceed with the cancellation of the order and the full refund of the price paid by the Customer. In this case, the refund will be made without delay and at the latest within fourteen (14) days of payment of the sums paid by the Customer.
The prices of the Products and services presented on the Site are indicated in Euro € all taxes included (TTC). They are applicable during the validation of the order by the Customer and do not include the participation in the transport costs, invoiced in addition and indicated on the “Order” page of the basket before the final validation of the order. Prices inclusive of all taxes include VAT (Value Added Tax) for Products delivered within the European Union. Items subject to VAT are subject to French VAT. Any change in the legal rates of French VAT will be reflected in the price of the products and services presented on the Site, on the date stipulated by the implementing decree relating thereto.
All prices shown are inclusive of VAT. The total amount of an order is made up of the price of the items and the delivery costs. You can use the following means of payment: VISA, MASTERCARD and AMEX, DISCOVER, JCB, UNION PAY. If the payment is refused by the authorization center, we will not be able to proceed with the shipment of the order.
9- Order Confirmation
You will receive a confirmation email as soon as we receive your order. Bring the references of this email for all correspondence. If you do not receive this confirmation email, contact email@example.com
10- Right of withdrawal
In accordance with article L.121-20 of the Consumer Code, the Customer has a period of fourteen (14) clear days from receipt of the products to exercise his right of withdrawal, without having to justify reasons. , or to pay penalties except, where applicable, return costs.
The period of fourteen (14) days runs from the receipt of the products: when the period of fourteen (14) days expires on a Saturday, a Sunday or a public holiday or non-working day, it is extended until the first following working day. Maison S recommends to the Customer who wishes to exercise his right of withdrawal to inform the Customer Service by email at firstname.lastname@example.org
11.1 Delivery costs
The delivery costs dedicated to our Online Sales Site have been established according to the volumes and weight of the product according to the current rates of the post office and our carriers. In the case of large and bulky Products, the Customer will be given a detail of the delivery costs. Delivery costs must be paid at the same time as the order.
11.2 Delivery times
Small and medium items are shipped by DHL or equivalent within 3-5 days of order confirmation, subject to Product availability. If one or more items are no longer available without this being indicated in the product sheet, the Customer is notified by e-mail or by telephone and Maison S will refund these items by crediting the card used to pay for the order.
The largest items available "in stock" will be sent within 2 to 6 weeks depending on the information on the product sheet and the place of delivery. Delivery times for items on order may vary depending on the origin of manufacture of the Products and will be given as an indication when ordering: 12 weeks for carpets and 8 weeks for pieces of furniture.
Any order placed on the Maison S online sales site can only be sent to the destinations offered. For any request for shipment abroad, please contact email@example.com
12- Conditions for returning products
The Customer has a legal period of fourteen (14) days from the day of receipt of his order to inform Maison S of his intention to return the product to us and the reason for this return.
The return of the Product(s) is made in their original packaging, intact, accompanied by all possible accessories and documentation, in perfect condition for resale, with the indication of the order number to which the products relate. . The Product must be returned in packaging provided for this purpose, which does not allow the identification of the product (postal parcel, bubble envelope, kraft paper, etc.). Any Product that is damaged, incomplete, missing or whose original packaging has been damaged will not be refunded or exchanged and will be returned to the Customer. Maison S recommends that the Customer return their products with a recommendation or additional insurance guaranteeing them, where applicable, compensation for the products up to their actual market value in the event of spoliation or loss. of the package(s).
Return costs are the responsibility of the Customer.
In the event of exercise of the right of withdrawal, Maison S is required to reimburse the Customer for the sums he has paid, without penalty, with the exception of shipping costs. The refund is due without delay and at the latest within fourteen (14) days following the date of receipt of the returned products. If the return of the product(s) purchased is due to an error on the part of Maison S, the shipping and return costs will then be fully reimbursed to the Customer.
Beyond this withdrawal period, Maison S reserves the right to study any request for cancellation and to follow up on it, at its discretion. For any request in this regard, please contact firstname.lastname@example.org. If your order has been dispatched, we will ask you to return the products to us at your expense, following the instructions indicated by e-mail.
15- Modification of your order
If you wish to make changes to your order, modify the delivery address or add products, do not hesitate to contact us by email at email@example.com.
16.1. Shipping Warranty
Assuming the risks associated with transport, Maison S undertakes to deliver the products ordered by the Customer in closed, resistant packaging, appropriate to the content and transport requirements. Any product damaged or lost in transit will be replaced. The transport-related guarantee is only valid if the Customer or its Recipient has signed the delivery note or transport receipt presented by the carrier on which it will have taken care to issue precise, dated and signed handwritten reservations. By affixing his signature to the delivery note or the transport receipt, without making any reservations, the Customer acknowledges that his package has not been damaged during transport. In the event of a dispute, the original packaging must be kept until the dispute is resolved. Maison S advises the Customer or its Recipient to inform Customer Service by email at firstname.lastname@example.org within a maximum period of 72 hours from delivery, after this period no complaint will be taken into account.
16.2. Legal guarantee of conformity
In accordance with article 211-1 and following of the consumer code, Maison S undertakes to deliver a product that complies with the order validated by the Customer and responds to any lack of conformity existing on delivery. Maison S recommends to the Customer who wishes to exercise his right of guarantee to inform the Customer Service as soon as he becomes aware of it by email to email@example.com This complaint must be substantiated and accompanied by proof of the damage suffered. In the event of a lack of conformity, the Customer may request, to the exclusion of any other compensation or damages: either the replacement of the product, or the reimbursement of the product including transport costs.
The legal guarantee of conformity only applies to the essential characteristics of the products. The photographs of the products presented on the Site are as faithful as possible but cannot ensure a perfect similarity with the products offered, in particular with regard to the colors.
In addition, it is specified that the legal guarantee of conformity only applies to the delivery of the Product and cannot be engaged with regard to the normal wear and tear of a Product. The Customer cannot turn against Maison S after improper use of the Product resulting in deterioration of the Product.
16.3. The legal guarantee against defects or hidden defects
In accordance with article 1641 and following of the Civil Code, the Customer also benefits from the legal guarantee against hidden defects on the products sold on the Site www.maison-s.com. The implementation of the legal guarantee of conformity does not preclude the action in guarantee of hidden defects. Four (4) conditions must be met for the Customer to benefit from this guarantee:
The defect or defect affecting the purchased product is serious; And
The defect or defect must be concealed; And
The defect or defect existed before the purchase even if it appeared later; And
It must not be the consequence of misuse of the product.
Finally, to benefit from the guarantee, the Customer must act as soon as possible for a maximum of two (2) years from the day on which the defect or defect was discovered. If the four (4) conditions are met, the Customer may request, to the exclusion of any other compensation or damages: either the replacement of the product, or the reimbursement of the product including transport costs.
16.4. Implementation of guarantees
Maison S undertakes to reimburse or exchange defective products that are damaged or damaged or that do not correspond to the customer's order.
16.5. Customer Complaint
The implementation of guarantees must be the subject of a request made by email to firstname.lastname@example.org. The complaint must be substantiated and accompanied by proof of the damage suffered (photos in particular) The Customer must also indicate whether he wishes the replacement of the product or its reimbursement. NB: complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to expose the dispute.
16.5.1. Acknowledgment of receipt of the complaint
Upon receipt of the complaint made by the customer, Maison S undertakes to send the Customer an acknowledgment of receipt by e-mail indicating that his complaint has been taken into account.
16.5.2. Customer Compensation / Product Replacement
In the event of replacement occurring following a complaint by the Customer implementing one of its guarantees, unless the parties have agreed otherwise, the product(s) will be shipped without delay and Customer Service will contact the Customer or its Recipient no later than 2 working days after notification of acceptance of acceptance by Maison S.
Reimbursement of the product occurring following a complaint from the Customer implementing one of its guarantees: A reimbursement without delay and at the latest within fourteen (14) working days following the date of "notification of acceptance of support" will be made . The reimbursement includes: the price of the product(s) subject to the complaint, the transport costs relating to the product(s) on the basis of the invoiced price, the return costs incurred by the Customer on production of a supporting document (invoice, etc.).
17- Applicable law
The General Conditions of Sale are subject to French law. In the event of disputes, the Customer may make complaints to Maison S Customer Service by email email@example.com in order to seek an amicable solution. In the absence of an amicable agreement between the Parties, the dispute will be submitted to the French courts, which have sole jurisdiction in the matter.
Welcome to our website: www.maison-s.com
Who is the manager ?
Below is the main information on the processing of your personal data carried out by MAISON SIB SAS, having its registered office at 3 rue Rosa Bonheur, Paris, France, in its capacity as data controller.
For any clarification, request or need related to your confidentiality and the processing of your personal data, you can contact us at any time by sending a request to our Customer Service or by writing to the address of the headquarters of Maison S.
What data do we process and why?
The personal data that Maison S processes are those that you provide to us when you place an order and purchase an item as well as those that we collect during your browsing or when you use the services offered on www.maison-s .com.
Maison S may therefore collect data about you such as your first and last name, shipping address and billing address, browsing data and your purchasing habits.
Your personal data is processed for the following purposes:
conclude and execute the contract for the purchase of items for sale on www.maison-s.com;
provide you with the services of www.maison-s.com such as subscription to the newsletter;
allow you to register on the Site to benefit from services reserved for registered users;
manage your requests sent to our Customer Service.
In the above cases, the processing of your personal data is legitimate, as it is necessary for the proper performance of the contract with you or for the implementation of a service that you have expressly requested from us. In addition, we carry out statistical studies and analyzes with data in aggregate form to understand how users interact and use the Site, in order to improve our offer and our services.
Only with your prior consent, we process your personal data to:
carry out commercial communication activities;
customize the Site based on your interests.
Who will process your data?
Your personal data is processed by personnel duly trained by our company and, for organizational and operational requirements relating to the provision of services on www.maison-s.com, by our service providers. These have been evaluated and chosen by Maison S because of their reliability and competence. Some of these service providers may also have their headquarters in States outside the European Union and, in these cases, the transmission of your personal data to these countries will be carried out in accordance with the Law.
How long do we keep your data?
We keep your personal data for a limited period which depends on the purpose for which it was collected. At the end of this period, your personal data will be deleted or anonymized irreversibly. The retention period depends on the purpose of the processing: for example, the data collected during the purchase of articles on www.maison-s.com are processed until the conclusion of all the administrative and accounting formalities, then they are archived in accordance with local tax regulations (ten years), while those used to send you our newsletters will be kept until you unsubscribe.
What are your rights ?
At any time, depending on the specific processing, you may: revoke your consent to processing, find out about your personal data in our possession, their origin and how they are used, request their updating, rectification or integration as well as, in the cases provided for by the provisions in force, the deletion, limitation of the treatment or oppose their treatment. If necessary, you can request to receive the personal data concerning you in the possession of Maison S in a format readable from an electronic device and, when technically possible, we may transmit your data directly to a third party that you have designated. . If you believe that the processing of your personal data has been carried out illegitimately, you can file a complaint with one of the competent control authorities for compliance with the standards for the protection of personal data.
This information note may undergo modifications and integrations over time, we therefore invite you to periodically check its contents. As far as possible, we will make sure to inform you in good time of the changes made.